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Hellō Lifecycle Support

My GitHub org is not showing up during setup

When setting up Hellō Lifecycle at lifecycle.hello.coop/github , your org may not appear in the “Select Your Organization” step. This can happen for two reasons:

Access wasn’t granted during setup

  1. Go to the Hellō Lifecycle OAuth app settings page . You’ll see all the orgs you belong to.

  2. Click Grant next to the org you want to use with Hellō Lifecycle.

  3. Return to lifecycle.hello.coop/github , log out and re-authorize with GitHub.

An admin in my org disabled third-party access

If you see a red cross beside your org and the Grant button is not visible, an admin in your org has disabled third-party OAuth app access for Hellō Lifecycle.

  1. Go to your org’s OAuth application policy settings:

    https://github.com/organizations/<YOUR_ORG_NAME>/settings/oauth_application_policy

    Replace <YOUR_ORG_NAME> with your org’s name (e.g., https://github.com/organizations/Bubbler/settings/oauth_application_policy).

  2. Find Hellō Lifecycle in the list of apps. It will have a Denied label beside it.

  3. Click Edit next to Hellō Lifecycle.

  4. Click Grant access.

  5. Return to lifecycle.hello.coop/github , log out and re-authorize with GitHub.

I want to disconnect my GitHub org from Hellō Lifecycle

Disconnect your GitHub org from the Hellō GitHub Offboarding dashboard

  1. Go to your Hellō GitHub Offboarding dashboard .
  2. Click Disconnect next to the GitHub org you want to disconnect.
  3. Type DISCONNECT to confirm.

This removes the offboarding data for this GitHub org. Automated offboarding will stop working.

Uninstall the Hellō Lifecycle GitHub App

The Hellō Lifecycle GitHub App requires manual removal from your org.

  1. Go to your org’s GitHub App settings: 
    https://github.com/organizations/<YOUR_ORG_NAME>/settings/installations
  2. Find Hellō Lifecycle and click Configure.
  3. Scroll to the bottom and click Uninstall.

Delete the Hello-Lifecycle repository (optional)

During setup, Hellō Lifecycle created a repository named Hello-Lifecycle in your GitHub org. You can delete it if you no longer need the account linking history.

  1. Go to https://github.com/<YOUR_ORG_NAME>/Hello-Lifecycle/settings.
  2. Scroll to the bottom and click Delete this repository.

I want to disconnect my organization from Hellō Lifecycle

Disconnect your organization from the Hellō Lifecycle dashboard

  1. Go to your Hellō Lifecycle dashboard .
  2. Click Disconnect next to the organization you want to disconnect.
  3. Type DISCONNECT to confirm.

This removes all Hellō Lifecycle data for this organization. Automated offboarding will stop for all connected applications.

Revoke Hellō Lifecycle’s access to your directory

Hellō Lifecycle’s directory access requires manual revocation.

If you use Microsoft Entra ID:

  1. Go to Enterprise Applications  in the Entra ID admin center.
  2. Find Hellō Lifecycle and click on it.
  3. Click Delete to remove the service principal and revoke all access.

If you use Google Workspace:

  1. Go to Third-party app access  in the Google Admin Console.
  2. Find Hellō Lifecycle and click on it.
  3. Click Remove access to revoke access for your entire domain.
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