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Hellō Lifecycle Support

My GitHub org is not showing up during setup

When setting up Hellō Lifecycle at lifecycle.hello.coop/github , your org may not appear in the “Select Your Organization” step. This can happen for two reasons:

Access wasn’t granted during setup

  1. Go to the Hellō Lifecycle OAuth app settings page . You’ll see all the orgs you belong to.

  2. Click Grant next to the org you want to use with Hellō Lifecycle.

  3. Return to lifecycle.hello.coop/github , log out and re-authorize with GitHub.

An admin in my org disabled third-party access

If you see a red cross beside your org and the Grant button is not visible, an admin in your org has disabled third-party OAuth app access for Hellō Lifecycle.

  1. Go to your org’s OAuth application policy settings:

    https://github.com/organizations/<YOUR_ORG_NAME>/settings/oauth_application_policy

    Replace <YOUR_ORG_NAME> with your org’s name (e.g., https://github.com/organizations/Bubbler/settings/oauth_application_policy).

  2. Find Hellō Lifecycle in the list of apps. It will have a Denied label beside it.

  3. Click Edit next to Hellō Lifecycle.

  4. Click Grant access.

  5. Return to lifecycle.hello.coop/github , log out and re-authorize with GitHub.

I changed a user’s admin role but Lifecycle doesn’t reflect it

Directory providers like Google Workspace and Microsoft Entra do not always send webhook notifications for admin role changes. This means that changes such as granting or revoking admin privileges may not be reflected in Hellō Lifecycle immediately.

These changes will be picked up automatically during the daily sync, or you can trigger an immediate sync from your Hellō Lifecycle dashboard  by clicking the Check Synchronization button.

I want to disconnect my GitHub org from Hellō Lifecycle

Disconnect your GitHub org from the Hellō GitHub Offboarding dashboard

  1. Go to your Hellō GitHub Offboarding dashboard .
  2. Click Disconnect next to the GitHub org you want to disconnect.
  3. Type DISCONNECT to confirm.

This removes the offboarding data for this GitHub org. Automated offboarding will stop working.

You will be prompted to uninstall the GitHub App and delete the repository. If you skipped that step, follow steps 2 or 3 below.

Uninstall the Hellō Lifecycle GitHub App

The Hellō Lifecycle GitHub App requires manual removal from your org.

  1. Go to your org’s GitHub App installations page: 
    https://github.com/organizations/<YOUR_ORG_NAME>/settings/installations
  2. Find Hellō Lifecycle and click Configure.
  3. Scroll to the bottom and click Uninstall.

Delete the Hello-Lifecycle repository (optional)

During setup, Hellō Lifecycle created a repository named Hello-Lifecycle in your GitHub org. You can delete it if you no longer need the account linking history.

  1. Go to your repository settings: 
    https://github.com/<YOUR_ORG_NAME>/Hello-Lifecycle/settings
  2. Scroll to the bottom and click Delete this repository.

I want to disconnect my organization from Hellō Lifecycle

Disconnect your organization from the Hellō Lifecycle dashboard

  1. Go to your Hellō Lifecycle dashboard .
  2. Click Disconnect next to the organization you want to disconnect.
  3. Type DISCONNECT to confirm.

This removes all Hellō Lifecycle data for this organization. Automated offboarding will stop for all connected applications.

You will be prompted to remove access at Google or Microsoft. If you skipped that step, follow step 2 below.

Revoke Hellō Lifecycle’s access to your directory

Hellō Lifecycle’s directory access requires manual revocation.

Google:

  1. Open Google Domain-wide Delegation .
  2. Find Hellō Lifecycle.
  3. Click Delete to revoke all access.

Microsoft:

  1. Open Microsoft Enterprise Applications .
  2. Find Hellō Lifecycle.
  3. Click Properties in the Manage section.
  4. Click Delete to revoke all access.
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